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Servicing Your Loan

Since its inception, myCUmortgage® has helped credit unions help their members with home ownership through mortgage lending programs. Now, we are taking the same approach with mortgage servicing.

Our focus is to provide a superior service experience to members of our partner credit unions. One way we're doing this is through our robust self-service online tool. When members log in to https://mycumortgage.customercarenet.com, they can:

    • Access information on their home loan, including payment details, mortgage documents, escrow information and much more.
    • Use online calculators and tools to help them find ways that they can pay off their mortgage faster.
    • Learn about potential solutions if they are having trouble making their mortgage payment.
    • View monthly account statements, even if they are using coupon books to make payments.

Owned and operated by a credit union, myCUmortgage delivers superior service through our people, our processes and our technology. If you have any questions about the servicing of your mortgage loan, contact a Member Care Representative at 877.912.8006 or by email at membercare@mycumortgage.com.