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Additional Support

  • Technology: myCUmortgage® is partnered with Accenture Mortgage Cadence, which offers a powerful combination of technology and software coupled with deep mortgage process knowledge. As a result, we’re all working on the same system in real-time, paperless and with immediate access to information. Mortgage origination has never been easier, quicker or more affordable for everyone. Better still, your members can check the progress of their mortgage process from any personal computer and web browser, increasing their trust and comfort with this important transaction.
  • Marketing: Designed specifically for credit union mortgage operations, the myCUmortgage Marketing Portal helps partners promote how they can help members with home ownership and bring awareness to their mortgage offerings. A wide variety of collateral pieces and campaigns are available, all of which deliver key partner benefits, including marketing campaign management, increased productivity, improved member relationships, and expanded reach and visibility of the credit union.
  • Training: myCUmortgage offers multiple training sessions to help our partners be successful mortgage lenders.
  • Compliance: myCUmortgage makes sure every loan you make is in compliance and helps manage mortgage processing risk.
  • Loan Servicing: The focus of myCUmortgage is to provide a superior service experience to members of our partner credit unions through member-centric processes and technology:
    • Web Direct: This easy-to-use web-based portal gives credit unions the power to answer member inquiries better than ever before.
      • Accept payments and set up auto drafting.
      • Generate member payoff statements.
      • Access transaction histories, including payments, letters sent, escrow disbursements, etc.
      • The ability to enter and review notes.
      • Access to all member loan activity.

    • Analytics and Reports: These functions have been updated and enhanced to help partner credit unions better manage their portfolios.
      • Reports are user-friendly.
      • Standard servicing system reports are converted to Excel.
      • Robust monthly portfolio and delinquency data reports are provided.
      • Future enhancements will include a web-based dashboard allowing you to work with the data.

    • Co-Branding: ALL member correspondence will be co-branded with the credit union’s information.

    • myCUmortgage Staff Service: We understand how credit unions want their members to be treated. Let us do the heavy lifting in the back office while you interact with your members!