WE EMPOWER CREDIT UNIONS TO BECOME GREAT MORTGAGE LENDERS
Why? Because our love for facilitating the dream of homeownership is more than just a passion – it’s an obsession.
We’ve built our business by helping hundreds of credit union partners become better mortgage lenders. Monster mortgage lenders, as we like to call them. Because mortgage lending means ongoing service for you and your members. From mortgage lending to loan servicing, we’ll serve you and your members as your trusted representative and refer your members back to you when they’re ready for their next move—because this is how we mortgage.
ARE YOU:
myCUmortgage can help. We offer comprehensive mortgage lending and servicing solutions that can improve, or jumpstart, your credit union’s mortgage offering – while getting more of your members into new homes.
In Their Words
“We were basically a bit player in the mortgage market… and we are now the number one first mortgage originator in our market. We wouldn’t have been able to do that without myCUmortgage.”
— Tim Muffley
Mortgage Lending Manager, Desco FCU
Everything you need to grow your mortgage business and satisfy your members.
Exceptional Leadership
We are a leader in the credit union mortgage industry because we invest in our people, products, services, and most importantly, our credit union partners. We use that leadership and expertise to help optimize workflows, measure and monitor risk and instill best practices.
- We partner with the leaders in mortgage technology, including OpenClose, Black Knight, and Intuvo
- Our annual Partner Conference delivers industry insights and hands-on training to make our partners GREAT mortgage lenders
- We put our expertise on display at major industry events, including the ACUMA annual conference
- Our team members actively participate in industry associations and advisory boards, helping to build and grow the credit union mortgage industry
COMPREHENSIVE SOLUTIONS
We surround you with the right tools, process, systems and expertise to make you more competitive and even better skilled at guiding your members through every step of their mortgage journey.
Dream
- Branded webpage with mortgage information for members
- Marketing Support
Shop
- Branded webpage with application
- Certified Purchaser Program
Apply
- Ongoing training for Mortgage Loan Originators
- Loan Origination System (LOS) for members to apply
- LOS reduces data entry for Loan Originators who can spend more time with members
Process
- Loan Origination System keeps members updated
- Vendor Partners assist with the process
- myCUmortgage experts available at every step
Move
- Goal to close within 25-30 days
- Document solutions
Live
- In-house servicing throughout the life of the loan
- Online mortgage portal so members can self-serve
- Expert assistance with whatever may happen in life
- Referrals back to the member’s credit union for new loans
Expert Guidance
When you work with us, you work with a team of experts across all service areas. One of the most important relationships is with our dedicated Partner Success Managers. Think of them as your personal mortgage guru ready to guide you through all our solutions, services and tools to help you:
- Grow your mortgage lending volume
- Guide you through our comprehensive solutions
- Take advantage of online or in-person training
- Provide product recommendations and updates
- Answer questions through our Scenario Desk (available M-F 8am‑7pm ET)
- Become a monster mortgage mover
Partner-Focused Service
Fast, friendly service… with a smile. No matter how hectic your world gets, you can trust us to deliver:
- 96% of loans are processed within a 1-2-2-1 turn time
- About half of all new partners are referred by an existing partner credit union
- Our member satisfaction score is nearly perfect at 9.48 out of 10
Peace of Mind
We aren’t successful unless you are. That’s why we work tirelessly to make sure we have your back with services that help:
Loans funded in your credit union’s name
Co-branded servicing communications – we keep your credit union in front of your members
Reduce/eliminate repurchase risk
System alerts to drive partner compliance
Reduce/eliminate interest rate risk
Announcements when there are industry changes or procedural updates
Standard and customizable reports for pipeline, servicing and HMDA
Servicing portal that refers members back to your credit union if they’re looking for a new home loan
As an industry leader we are focused on improving the Credit Union experience. It’s why every team member, whom we call a myCUmortgage expert, comes to work each day. Together, we can take your mortgage lending business to a new level and fulfill more dreams of sustainable homeownership for your members.
The relentless pursuit of partner satisfaction… it's in our DNA.
No one understands, originates, and services mortgages with the speed, technical excellence and obsessive care that we do.
LENDING AND SERVICING THAT BENEFITS YOUR MEMBERS
We want your members to think of your credit union differently… like a trusted relationship through every stage of the mortgage process. That’s why we are bringing together all of our Lending experts from Originations to Servicing to surround you with comprehensive tools, resources and professional guidance through the entire lifecycle of a mortgage loan—and help bring business back to you. With the member experience as a priority, your brand is always in front of the member while our team is behind the scenes working to ensure your success. So, if you want to focus on lending to originate home loans, need help servicing loans or both… we have you covered.